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Friends and family test

What you think about the care you have received is very important to us. Please take a moment to give us your feedback.

Your response is anonymous so please tell us exactly what you think. A member of your family or a friend is welcome to help you give your feedback.

Take part now, in the Inpatient Friends and Family Test

Take part now in the Community Friends and Family Test

If you would like more information before you decide whether to take part, please read on.

Frequently asked questions about the Friends and Family Test 

What is the Friends and Family Test?

The Friends and Family Test is a way of collecting feedback about your experience of using our services. Everyone who receives care at C&I will be given the chance to answer a simple question about their experience.

The results will make it easy to compare NHS hospitals, and will give the NHS valuable information on what patients think of services and how they can be improved.

The test is very simple. You will be asked the question:

How likely are you to recommend our [ward/service/team] to friends and family if they needed similar care or treatment?

You will be asked to respond to the question by choosing one of six options:

  • extremely likely
  • likely
  • neither likely nor unlikely
  • unlikely
  • extremely unlikely
  • don't know

You will then be given a chance to tell us why you chose that answer. Your answer will not be traced back to you, and your details will not be passed on to anyone, so please tell us exactly what you think. A member of your family or a friend is welcome to help you give your feedback to the question if you are unable to.

Do I have to respond to the question?

No. You do not have to respond to the question. But if you do, your feedback will provide valuable information about the quality of our services.

Does this replace the existing compliments or complaints procedure, or other forms of feedback used by the hospital?

No, you can still pass your compliments or complaints to our Advice and Complaints Team in the normal way. The Advice and Complaints Team can be contacted via feedback@candi.nhs.uk or 020 3317 7102.

How will the results be used?

C&I will gather the results and quickly analyse them to see if any action is required. We will publish our results online and you will also be able to see results for other hospitals to see how we compare.

Where will the results be published?

The results will be published on the NHS Choices website

If you require additional advice regarding the Friends and Family Test, then please contact us on 020 3317 3118.

Where can I get more information?

For more information on the Friends and Family Test

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