Our patients expect the very best levels of service, respect, dignity and compassion and as an organisation we are committed to demonstrating these standards all day, every day. Hundreds of staff and service users worked together to create a set of values which make sure people who use our services get the best possible chance of rapid recovery and receive the best care possible.
Our staff are committed to living and breathing our values, and everything we do should reflect them in full. We also make sure that when we recruit people they demonstrate the right behaviours before joining our Trust. However, if staff don’t live up to our values, let us know – and even better, when we do live up to them tell us how well we have done . All feedback is shared with relevant staff and teams.
We have six values which ensure we are welcoming, respectful and kind. Professional in our behaviour. Positive in our outlook. Working as a team C&I is your partner in care and improvement.
Our six values are:
We aim to use the 3Ms when we welcome you: “My name is … , My role is … , May I help you?” We will always be friendly and polite, calm and approachable, and ensure we make time for you. We are accessible and open, helping you to access the right services at the right time so you have the best chance of recovery.
We are respectful so you can feel understood and you feel like an individual. We champion the rights of people with mental health problems. As well as respecting your dignity and privacy we look out for the dignity and privacy of others, and speak up if it’s compromised.
We are kind so our patients feel cared for. When we are kind it means we are compassionate, helpful and encouraging. It means we are patient and sensitive. We go the extra mile to help and encourage others to do things for themselves.
By being professional we demonstrate our expertise and knowledge so you feel safe in our care. It also means we constantly develop our own skills and ensure we and others have had the right training.
It also means we speak up if we see unsafe care, and learn from any mistakes.
We are positive ensuring we act as a role model and encourage positive attitudes and hope. We enjoy feedback on what we do, involving everyone in any improvements we make. And we deliver a consistent service, based on best available evidence.
Working as a Team
By working as a team we mean we work together so you feel involved. We listen and communicate with each other, offering solutions to issues. We look for opportunities and inspire others to achieve more. We listen even if the message is uncomfortable as we always want to do things better.
Our values are designed to drive up the standards of care across our Trust and to assure you of the quality of care and treatment you will receive as you journey to recovery. Our values continue to be embedded throughout our organisation and are part of our continuous drive and commitment to a values-led culture. This work is referred to in our organisation as ‘Changing Lives’.