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Enhancing learning and teaching outcomes for staff facing cross-cultural and social conflicts.

Cultural Consultation Service (CCS)

This service aims at providing clinical consultations to all staff in Camden and Islington NHS Foundation trust. This is not a parallel out‐patient service. Instead, it focuses on consultations with clinic staff who wish to seek advice on cultural issues affecting patient care or their own clinical service. Consultations include issues that might arise from any cross‐cultural encounter between clinicians, patients, carers and the wider community.

Please note: this service is not focused on Black & Minority Ethnic patients. Referrals may well include clinicians from any Black & Minority Ethnic group who may encounter clinical challenges with patients from White European background.

Objective

Provide clinical cultural consultations for Camden & Islington Trust staff. Referrals will be received from any clinical service in the Trust. This includes in‐patient, out‐patient including CMHT services, planned MHA assessments, team conflicts over cultural issues, etc.

Staffing & Venue

Dr Sushrut Jadhav; Lead Clinician, CCS; Consultant Psychiatrist, Focus Homeless Outreach Service; & Senior Lecturer in Cross‐cultural Psychiatry, University College London. Consultations can be held at any place that is convenient and culturally safe for the patient and clinician.

Referral policy

RC/Consultant consent must be sought by referrer. Completed Referral form (see attached template), to be sent to the CCS. Upon receipt of the referral, we will make telephone contact with the referrer within 3 working days and allocate a time slot based on mutual convenience. For in-patient referrals, the pending outcome of the cultural consultation should not delay discharge.

Operation

Primarily meeting with clinician(s) to provide a clinical consultation. In some situations, to meet with the patient and care co ordinator &/or RMO and conduct a cultural formulation interview. In other situations, clinical issues or information needed could also be discussed over telephone.

Time line

The service is available on the first Monday of each month, 2pm-5 pm. Emergency referrals can be accommodated at anytime during the week. 

Outcome

The service will aim to empower clinicians to address cultural dimensions of diagnosis and management. It aims to enhance their clinical cultural sensitivity by participating in the cultural formulation interview led by Dr Jadhav.

Monitoring

The service will be monitored through an evaluation & feedback form, Trust Audit officer, and senior clinical line managers. 

For referral

Please contact: Dr Sushrut Jadhav, Lead Clinician, Cultural Consultation Service, 4 Greenland Road, London NW1 0AS

Tel:020 3317 6590
Email: sushrut.jadhav@candi.nhs.uk ,  s.jadhav@ucl.ac.uk

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